Return & Refund Policy

Our return policy is designed to ensure your satisfaction. If you're not completely happy with your purchase, you can return it within 30 days for a full refund. Items must be in original condition and packaging. For detailed instructions and exclusions, please visit our Returns page or contact our support team.

Return & Refund Policy

Our Commitment to Your Satisfaction

At Giftomory, we want you to be completely satisfied with your purchase. We strive to offer clearly defined and customer-friendly return and refund guidelines to ensure a positive shopping experience.

Return Eligibility

Personalized or Custom Products: Due to their personalized nature, we cannot accept returns on custom products unless they arrive damaged, defective, or are the wrong item. If you experience any of these issues, please contact us within 14 days of delivery for a replacement.
Non-Custom Products: You may return non-custom products within 30 days of delivery, provided they are in their original, unused condition with all tags and packaging intact. Return shipping costs are the responsibility of the customer.
Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact us immediately at support@giftomory.com. We will gladly replace or refund the item at no extra cost to you.
Change of Mind: We understand that sometimes you may change your mind about a purchase. You may return non-custom products for a refund within 30 days of delivery if they are in their original, unused condition, with all tags and packaging intact. Original shipping costs are non-refundable, and return shipping costs are the customer's responsibility.

Ineligible Returns

Personalized or Custom-Made Items: Due to the unique nature of personalized or custom-made products, we cannot accept returns on these items unless they arrive damaged or defective.

The Return Process

Contact Us: Email us at support@giftomory.com to initiate a return request. Please include the following information:
Your order number
Reason for the return
Photo evidence of damage or issue (if applicable)
Receive Return Instructions: Our customer service team will provide you with a return shipping label (if applicable) and instructions on how to package and ship your item(s).
Ship Your Return: Securely package your item(s) and send them back to us using the provided shipping method.
Processing Your Refund: Once we receive your returned item(s), we will inspect them and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Additional Notes
Trackable Shipping: We recommend using a trackable shipping method for returns to ensure safe delivery.

Note: Original shipping costs are non-refundable.

Contact Information

If you have any questions about our return policy, please contact us at support@giftomory.com. Any questions about the Terms of Service can also be sent to us at contact@giftomory.com.

Giftomory.com
contact@giftomory.com
Techno Assist, Veluwezoom 5, 1327 AA Almere, Netherlands.
Tel.: +1 760 67878 36

By using our Services, you acknowledge that you have read and understood these Terms of Service.